Shipping Policy

 


Free Shipping! – We offer free shipping within India for all orders placed through our website (“marmelobeauty.com”)


  • Order Dispatch and Delivery
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    We are dedicated to getting your order to you as swiftly as possible. Our aim is to dispatch orders within 7 business days from the date of your order. Please note that the shipping times provided are approximate and may range from 3 to 12 business days, depending on your location within India.

    In cases where the delivery address is not easily accessible, the delivery time might extend beyond our estimated range. To ensure accurate delivery, we may contact you via the email address or phone number provided during the order process to confirm the delivery address.

  • Reliable Courier Services
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    To ensure safe and efficient delivery of your orders, we work only with reputable courier partners. However, we cannot be held liable for any delays in delivery caused by our courier partners or due to factors beyond our control. Rest assured; we will make every effort to ensure the timely delivery of your order within the estimated timeframe mentioned in the order confirmation.

  • Unforeseen Circumstances
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    In rare cases where delivery becomes impossible due to reasons beyond our control, including but not limited to inadequate courier services in the delivery area, inaccessibility of the delivery location, or force majeure events, we will promptly notify you of the inability to deliver and proceed with canceling your order. In such cases, a full refund will be issued to you in the form of store credit, which can be applied towards future purchases on our secure website.

  • Order Tracking
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    We provide an order tracking service for your convenience. Once your order is on its way, you will receive a tracking number via email or SMS. This tracking number allows you to monitor the progress of your shipment.

  • Shipping Restrictions
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    Please be aware that certain products may be subject to shipping restrictions or regulations imposed by local authorities or courier companies. If any restrictions apply to your selected products, we will inform you during the order process. It is your responsibility to ensure compliance with all applicable shipping regulations and restrictions.

  • Shipping Damage Claims
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    If you suspect that your products were damaged during transit, we kindly request that you attempt to refuse the shipment and immediately contact us at +91-9677251042. Please refrain from removing any items and keep the packaging intact. Claims for refunds involving damaged, missing, or incorrect items must be reported within 2 calendar days from the date of delivery. These claims will be considered only upon submission of substantial photographic evidence and documentation, as outlined in our refund policy.

  • International Shipping
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    As of now, we exclusively offer shipping services within India. Regrettably, we do not provide international shipping. We apologize for any inconvenience this may cause and appreciate your understanding.


    Should you require further clarification or assistance, please do not hesitate to contact our support team at info@marmelobeauty.com

    SKIN LIKE MAKEUP

    Our philosophy revolves around embracing skin's natural radiance, creating a look that's as fresh as a summer morning dew. Guided by transparency and driven by vibrant hues, we reimagine beauty standards by offering innovative & effective formulations that enhance your skin giving you a makeup that feels natural and comfortable.

    MEET THE FOUNDERS

    • SWETHA CHIDAMBARAM

      Since my early years, I harboured a profound interest in makeup and I commenced my professional journey in advertising agencies, later transitioning to a role within the FMCG sector, where I garnered invaluable insights into the realm of personal care.

      Marmelo was conceived with the concept Inspired by the ethereal beauty of summer mornings, the gentle warmth of the sun, and the divine feeling of embracing goddess vibes, I embarked on a journey to create makeup that captured these sensations.

      My goal is very clear: It was to
      empower individuals to embrace their unique radiance and feminine energy. Each creation is imbued with my passion for self-expression and my belief in the profound impact of self-care rituals. Join us as we celebrate the empowerment through Marmelo's Exquisite offerings

    • AGASHYA MANIVASAGAM

      Three years ago, I found myself at a crossroads. I had built a career in IT, despite the success, I couldn't shake this feeling of restlessness. The fire for creativity and artistry never dimmed in me. It was only a matter of time before realized that my true calling lay in the world of makeup.

      I found myself looking for products that would flatter every complexion. every skin type, that would suit my different clients. I wanted makeup that didn't just sit on the surface but became one with the skin, enhancing its natural radiance. Today, curating a brand that reflects my values and passions is very rewarding.

      At Marmelo Beauty, we celebrate the beauty of simplicity. I personally love minimal fresh makeup and I ensure this is woven into every product we make here in this brand but more than that, we're about empowering you to feel confident in your own skin. We’re not here to hide imperfections; we're here to enhance your natural beauty, to help you shine from the inside
      out.

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